Return & Refund Policy

You may request a return within 7 days from the date you receive your order if the item is: (a) defective or damaged upon arrival; (b) the wrong item, size, or variant; (c) incomplete or missing parts; or (d) not delivered. To qualify, the item must be unused, in its original condition and packaging, with proof of purchase. This policy is consistent with your rights under the Consumer Act of the Philippines.

For health, safety, and hygiene reasons, certain items may not be eligible for return once opened or used, unless they are defective. These include personal care and consumable products. Business packages and activation codes are non-refundable once purchased or activated, except as required by law. Items damaged due to misuse, or returned beyond the return window, are not eligible.

To start a return, contact our customer service at support@shiporacorp.com within the return window. Please include your order number, the item concerned, a description of the issue, and clear photos or a short video showing the defect, damage, or wrong item received. This helps us verify and resolve your request quickly.

Refund eligibility is reviewed and decided by Shipora’s customer service team based on the order record and the evidence provided. For items fulfilled by our supply partners, Shipora coordinates the resolution on your behalf and remains your single point of contact. We will notify you of the outcome after review.

Once a return is approved, your refund will be processed to the original payment method used for the order. Refunds to cards or e-wallets are processed through our payment provider and may take several business days to reflect, depending on your bank or wallet provider. Where a replacement is preferred and available, we may offer a replacement instead of a refund.

If the return is due to our error — such as a defective, damaged, or wrong item — Shipora shoulders the return shipping cost. For returns due to other reasons that we accommodate at our discretion, the shipping cost may be borne by the customer.

You may request to cancel an order before it is shipped. Once an order has been dispatched, it can no longer be cancelled but may be covered by the return process above if it qualifies. Orders that remain unpaid may be automatically cancelled after the payment window lapses.

If you are not satisfied with the outcome of a return or refund request, you may escalate the matter to Shipora management by writing to support@shiporacorp.com. We are committed to resolving concerns fairly and promptly, in accordance with our Terms & Conditions and applicable Philippine consumer-protection laws.

For returns, refunds, and after-sales support, contact: